Privacy Policy

Introduction

Welcome to KOWD Limited. We, trading as KOWD Language Services, are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our translation, subtitling, and transcription services.

Information Collection

We collect the following types of personal information:

• Name
• Contact details (email address and phone number)
• Payment information (processed via Stripe and Revolut)
• Any documents or materials provided for translation, subtitling, or transcription

Use of Information

We use the collected information for the following purposes:

• To provide and manage our services
• To communicate with you regarding your orders
• To process payments
• To improve our services

Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Payment processors (Stripe and Revolut) for processing transactions
• Service providers who assist us in operating our business and providing our services, subject to confidentiality agreements
• Legal authorities if required by law

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, firewalls, and secure server environments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting requirements.

User Rights

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of any inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict the processing of your personal information
• The right to data portability

To exercise any of these rights, please contact us using the contact information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are placed on your device to collect standard internet log information and visitor behavior information. You can set your browser to refuse cookies, but some website features may not function properly as a result.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

KOWD Limited
Trading as KOWD Language Services
Email: lingo@kowd.uk
Phone: +447375994413

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.